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Terms & Conditions

Website Terms & Conditions

Please take the time to read these terms and conditions.  By using Our Website and the Services and information offered on Our Website, you are agreeing to these terms and conditions. If you purchase products through our Website, there will be additional terms and conditions relating to the purchase.  Please make sure you agree with these terms and conditions, which you will be directed to read prior to making your purchase.

Definitions

Service means delivery of our goods
the Website means the website www.niceproducts.com.au
We / Us etc means Nice Products Pty Ltd and any subsidiaries, affiliates, employees, officers, agents or assigns.

Accuracy of content We have taken proper care and precautions to ensure that the information we provide on this Website is accurate.  However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this Website or on any linked site. The information contained on this Website should not take the place of professional advice.

Use The Website is made available for your use on your acceptance and compliance with these terms and conditions.  By using this Website, you are agreeing to these terms and conditions. You agree that you will use this website in accordance with all applicable local, state, national and international laws, rules and regulations. You agree that you will not use, nor will you allow or authorise any third party to use, the Website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or obscene way or in any other inappropriate way or in a way which conflicts with the Website or the Services. We reserve the right to refuse or terminate service to anyone at any time without notice or reason.

Passwords and logins You are responsible for maintaining the confidentiality of your passwords and login details and for all activities carried out under your password and login.

Indemnification for loss or damage You agree to indemnify Us and hold Us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this Website or the Services or information offered on this Website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.

Intellectual property and copyrights We hold the copyright to the content of this Website, including all uploaded files, layout design, data, graphics, articles, file content, codes, news, tutorials, videos, reviews, forum posts and databases contained on the Website or in connection with the Services. You must not use or replicate our copyright material other than as permitted by law.  Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by Us, in which case we may require you to sign a Licence Agreement.  If you wish to use content, images or other of our intellectual property, you should submit your request to us at the following email address: info@niceproducts.com.au

Trademarks The trademarks and logos contained on this Website are trademarks of Nice Products Pty Ltd. Use of these trademarks is strictly prohibited except with Our express, written consent.

Links to external websites This Website may contain links that direct you outside of this Website.  These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked Website, it’s contents or any associated website, product or service.  We accept no liability for loss or damage arising out of or in connection to your use of these sites.  You may link to our articles or home page.  However, you should not provide a link which suggests any association, approval or endorsement on our part in respect to your website, unless we have expressly agreed in writing.  We may withdraw our consent to you linking to our site at any time by notice to you.

Consumer Rights You have certain rights under law which cannot be excluded, such as those offered by the consumer guarantees provided by the Australian Consumer Law. To the extent these laws apply, these terms and conditions are intended to operate alongside of your lawful rights and and are not intended to limit or impede those rights.

Limitation of Liability We take no responsibility for the accuracy of any of the content or statements contained on this Website or in relation to our Services.  Statements made are by way of general comment only and you should satisfy yourself as to their accuracy.  With the exception of any warranties provided by Law which cannot be excluded, all of our Services are provided without a warranty with the exception of any warranties provided by law.  Except to the extent provided by law, we are not liable for any damages whatsoever, incurred as a result of or relating to the use of the Website or our Services.

Information Collection Use of information you have provided us with, or that we have collected and retained relating to your use of the Website and/or our Services, is governed by our Privacy Policy.  By using this Website and the Services associated with this Website, you are agreeing to the Privacy Policy.  To view our Privacy Policy and read more about why we collect personal information from you and how we use that information, Privacy Policy.

Confidentiality All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy.  However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this Website will be confidential due to the potential ability of third parties to intercept and access such information.

Governing Law These terms and conditions are governed by and construed in accordance with the laws of NSW, Australia.  Any disputes concerning this website are to be resolved by the courts having jurisdiction in NSW. We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction.

Nice Products Pty Ltd Return Merchandise Authorization (RMA) Policy

  • All order changes or cancellations should be reported prior to shipping and by phone on (02) 9550-4044. Email is not accepted.
  • Items may be returned for a replacement or a complete refund.
  • All returned parts may be subject to quality, operation, and/or performance tests by Nice Products Pty Ltd testing facility or by a third party authorized by Nice Products Pty Ltd. Upon the explained test(s) results, nondefective generic items may be subject to the following restocking fee:
    • Returned within 0-6 Months: 5% restocking fee
    • Returned within 6-12 months: 10% restocking fee
    • Returned within 1-3 years: 25% restocking fee
    • Returned within 3-5 years: 50% restocking fee
    • Returned within 5-10 years: 75% restocking fee
    • Returned within 10 years and over: 90% restocking fee
  • Defective return does not include returns for incompatibility.
  • Nice Products Pty Ltd reserves the right to replace defective parts or to issue a refund if Nice Products Pty Ltd sees more fit.
  • There will be no refund for shipping under any circumstances.
  • All products, unless otherwise stated, are covered by their respective manufacturer’s warranties. Within thirty (30) days, we will replace, at our sole discretion, any product that is deemed defective. After 30 days, the manufacturer’s warranty process must be followed.
  • All returns require prior authorisation and must be returned in the original packing with all accessories, and documentation, including manuals, warranties, and a copy of original purchase invoice. To request a Return Merchandise Authorisation, call (02-9550-4044), obtain an RMA number, and clearly write the number on both the invoice copy enclosed with the returned merchandise and on the packing from outside. Please keep the RMA number and reference it when calling to check on the status of your return. All calls requesting RMA should be in the time designed for them (9:00 AM to 5:00 PM Monday through Friday, excluding the national and religious holidays). Incomplete or unauthorized returns will be refused and will be returned to you.

What This Warranty Does Not Cover

This warranty does not cover: installation or service of product; conditions resulting from consumer mishandling such as improper maintenance or misuse, abuse, accident, or alteration; all plastic surfaces and all other exposed parts that are scratched or damaged due to normal use; products which have had the serial number removed or made illegible; products rented to others.

Limits and Exclusions

There are no expressed or implied warranties except as listed above. Nice Products Pty Ltd shall not be liable for special, incidental, consequential or punitive damages, including, without limitation, direct or indirect damages for personal injury, loss of goodwill, profits or revenue, loss of use from this product or any associated equipment, cost of substitute equipment, downtime cost, loss of data, programs or business information, or any other losses, or claims of any party dealing with buyers from such damages, resulting from the use of or inability to use this product or arising from breach of warranty or contract, negligence, or any other legal theory. All expressed and implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited to the applicable warranty period set forth above.

Back-order Policy

If you order an out-of-stock item from us, we will email you when we expect that product to be available. You will be among the first to receive the item. Nice Products Pty Ltd will not charge your credit card for back-ordered items until we ship your order. Products on back-order will be shipped using the shipping method you chose. If you would like to change your shipping method, please send email to sales@niceproducts.com.au and we will change it for you.

Delivery Policy

Nice Products Pty Ltd take great care with delivering your items in prime condition.

Please ensure the address you have supplied is correct as redelivery will incur a fee (couriers charge for each delivery). We are unable to accept responsibility for non delivery if you have supplied the incorrect address.

We undertake to dispatch your order within one business day  and to the address requested.

In the event the recipient is not present at the time of delivery your order will be left at the address you have supplied.

In some circumstances the courier may determine it is not safe to leave your order. If this occurs we may need to make alternative arrangements which may include a redelivery fee and or contacting the recipient to arrange collection or an alternative delivery.

Nice Products Pty Ltd deliver to most major areas including cities, towns and suburbs Monday through to Friday. Some country areas may only be accessible by couriers on particular days.

Same day delivery Monday to Friday is possible to most major areas in Australia if your order is received before 10:30am.  Country areas may require a little more notice.

We will always contact you if we cannot arrange delivery on the day you have requested.